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Get Support on Slack

Join our Permit.io Slack community to get help, share your experiences, and connect with other developers using Permit.

Slack general channel

AI-Powered Support​

Our Slack workspace features an AI support agent that can answer your questions instantly. The AI agent is trained on our documentation and can help you with:

  • Code examples and SDK usage
  • Policy configuration
  • Troubleshooting common issues
  • Quick answers to technical questions

Simply ask your question in any channel, and the AI agent will provide helpful responses based on our extensive documentation. To re-trigger the AI agent, tag @Permit.io AI Agent in your message.

Key Channels​

Our Slack workspace is organized into several channels to help you find the right place for your questions:

#permit-saas​

Get support for Permit.io's SaaS platform, including:

  • Account and workspace setup
  • API and SDK questions
  • Policy modeling and enforcement
  • Integration assistance

#opal​

Discussions about OPAL (Open Policy Administration Layer), Permit's open-source policy administration solution:

  • OPAL architecture and deployment
  • Troubleshooting OPAL-related issues

#general​

General discussions about authorization, access control, and Permit.io:

  • Best practices and patterns
  • Community discussions
  • Feature requests and feedback
  • Non-technical questions

#announcements​

Stay updated with the latest news:

  • Product updates and new features
  • Release notes and version announcements
  • Important community updates

Slack Commands​

We've added custom commands to help you manage support requests:

/permit-ticket-status​

Check the status of your support tickets directly from Slack:

  • View all your open tickets
  • Check the status of a specific ticket
  • Get updates on ticket progress

Usage: Type /permit-ticket-status [ticket-id] to check a specific ticket.

/permit-escalate - Pro/Enterprise Support Only​

Use this command in private channels to escalate an issue to our support team. This command:

  • Creates a support ticket from your Slack message
  • Connects you directly with our support engineers
  • Works in private channels or DMs (not in public channels)

Usage: Type /permit-escalate followed by your question or issue description.

Getting Started​

  1. Join our Slack workspace
  2. Introduce yourself in #general (optional but encouraged!)
  3. Post your questions in the relevant channel
  4. Use the AI agent for quick answers.

We're here to help you succeed with Permit.io!

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